Shipping policy

Shipping & Delivery Policy

Last Updated: August 14, 2026

At Tashkeel Publishing & Distribution, we take care to prepare, package, and hand over books to shipping companies with care. This policy explains the scope of shipping, delivery times, fees, customer responsibilities, and the procedures for handling delays or damage.

1. Shipping Areas

The store currently ships to available addresses within the Arab Republic of Egypt, subject to the service areas covered by our shipping companies. If international shipping is activated in the future, the available countries, fees, and delivery times will be clearly displayed at checkout. If a region or country does not appear among the available shipping options, delivery to that location is currently unavailable through the store.

2. Order Processing
  • Orders are typically prepared within 1 to 2 business days from the date the order or payment is confirmed, depending on the payment method.
  • We may contact customers to confirm cash-on-delivery orders or complete address details; processing may be placed on hold until we receive a response.
  • Business days do not include public holidays or days when order processing or shipping company operations are suspended.
  • Pre-orders, special products, or made-to-order boxes may require different processing times. The applicable timeframe will be stated on the product page or upon order confirmation.
3. Delivery Time
  • After the order has been processed and handed over to the shipping company, delivery usually takes 2 to 4 business days, depending on the governorate and area.
  • Accordingly, the usual total timeframe from order confirmation to delivery is approximately 3 to 6 business days, unless otherwise stated.
  • Remote or hard-to-reach areas may require additional delivery time according to the shipping company’s schedule.
  • Delivery times are estimates and are not guaranteed to the exact minute or hour. They may be extended during exhibitions, peak seasons, promotions, holidays, or due to circumstances beyond our control.
4. Shipping Fees

Shipping fees are automatically calculated based on the governorate, address, and the weight or size of the order, and are displayed before the purchase is confirmed. According to the offer advertised on the website, free shipping is available for orders with eligible product values of EGP 1,000 or more, unless the terms of a specific promotion state otherwise. Eligibility is calculated after applicable discounts and before shipping fees and is subject to the areas served by our shipping companies and the promotion terms displayed at the time of ordering.

5. Accuracy of Shipping Information

The customer is responsible for providing accurate details, including their name, phone number, governorate, area, detailed address, and nearest landmark. Please review all information before completing your order. Address changes may be requested before the shipment is handed over to the shipping company; however, changes cannot be guaranteed after shipping and may result in delays or additional fees.

6. Order Confirmation

We may contact the customer by phone or WhatsApp to verify the order, especially when cash on delivery is selected or when information is incomplete. If we are unable to reach the customer within a reasonable period, the order may be placed on hold or canceled to avoid sending an unconfirmed shipment.

7. Shipment Tracking

When tracking is available, the shipment tracking number or tracking link will be sent by email, text message, or WhatsApp. Real-time updates may not be available in all areas. Customers may contact us if the estimated delivery period has passed without receiving the order.

8. Delivery Attempts
  • The provided phone number must be available, and the customer or an authorized person must be available to receive the order.
  • The shipping company determines the number of contact or delivery attempts according to its procedures.
  • If delivery attempts fail due to failure to respond, an incorrect address, or refusal to receive the order for a reason unrelated to Tashkeel, the shipment may be returned to the store.
  • To resend an order returned due to the customer, payment of the previous and new shipping costs may be required in advance.
9. Refusal of Delivery

If the order arrives as confirmed and has no apparent defect, please do not refuse delivery without contacting us. Unjustified or repeated refusal may result in restrictions on cash-on-delivery payments or a requirement for advance payment on future orders. This does not prevent the customer from exercising their legal rights in cases of defects, damage, or non-conformity.

10. Inspecting the Shipment Upon Delivery

Please inspect the external condition of the package before accepting delivery, if permitted by the shipping company’s rules. If the outer packaging is torn, wet, or severely damaged, ask the delivery representative to document the condition and contact us immediately. We recommend recording a video while opening the shipment, especially for large orders or boxes, to facilitate the verification of any missing or damaged items. However, a video is not the sole requirement for exercising legal rights.

11. Damaged, Missing, or Incorrect Products

If a product arrives damaged, missing, or incorrect, please contact us as soon as possible and provide the order number, photos of the product, packaging, and shipping label. The case will be handled in accordance with our Exchange & Return Policy. Tashkeel will cover the cost of correcting the error or replacing the defective product when it is confirmed that the issue occurred before delivery or resulted from order processing or shipping.

12. Shipping Delays

Delays may occur due to peak seasons, exhibitions, holidays, weather conditions, road disruptions, issues with the shipping company, or force majeure. We will follow up on the shipment and provide an update whenever one becomes available. If the delay becomes substantial or fulfillment becomes impossible, we will contact the customer to choose between continuing with the order or canceling it and refunding any amount paid in accordance with applicable law.

13. Lost Shipments

If tracking indicates that a shipment may have been lost, we will open an investigation with the shipping company. Once the loss is confirmed, we will either resend the available products at no additional cost or refund the value of the products and any applicable amounts, subject to the customer’s choice, product availability, and applicable law.

14. Partial Shipments

An order may be divided into more than one shipment when necessary. We will inform the customer accordingly, and no additional shipping fees will be charged as a result of a split made by Tashkeel. If a product is unavailable, it will not be replaced without the customer’s approval.

15. Order Modification or Cancellation

To request a modification or cancellation, please contact us as soon as possible before shipping. Once the order has been handed over to the shipping company, modification or cancellation may no longer be possible. The Exchange & Return Policy and applicable shipping fees will then apply according to the reason for cancellation and the customer’s legal rights.

16. Shipping Contact Information